Assessment
Reorder Pattern Working Session
A facilitated half-day session on how grocery delivery apps count first reorders, subscription skips, and lapsed shoppers.
Session shape
We prepare from a sample of shopper order histories you provide, then facilitate a half-day session with product, CRM, and operations. The goal is a shared definition of “active reorder,” “skipped week,” and “lapsed” that matches how Malaysian grocery households actually buy staples.
Included
Prep call, session facilitation, and a two-page decision record your teams can pin to the wall. Travel outside Penang Island is billed separately when an on-site session is required.
Not included
Campaign creative, loyalty programme redesign, or ongoing CRM management.
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Share your app stack context and the grocery delivery routes you care about most. We will confirm fit and outline next steps.
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