Grocery Delivery App Analytics Audit

Who this is for

Operations leads, product owners, and dark-store managers who already run a grocery delivery app and need shared definitions for basket completion, late drops, and failed attempts. Typical clients cover Klang Valley, Penang, and Johor corridors.

What you receive

• A written findings brief covering order placement, substitution prompts, courier assignment, delivery completion, and first reorder within thirty days
• A glossary of metric definitions your warehouse and courier teams can both use
• A prioritised gap list tied to the next one or two release cycles — not a multi-year roadmap
• Optional ninety-minute briefing at our George Town office or by video

What is included

1. Kickoff call to lock the routes, stores, and app events in scope
2. Review of event logs, dashboard exports, or warehouse reports you already collect
3. Cross-check of how late deliveries and substitutions are labelled across teams
4. Draft brief for your comments, then a final PDF

What is excluded

We do not build or host analytics software, rewrite your app code, or negotiate courier contracts. Implementation work after the brief is yours or your existing vendors'.

Process and timeline

Most audits finish in two to three weeks once we have sample exports and a walkthrough of your order board. Busy festive periods (Ramadan evenings, Chinese New Year peaks) may add a few days if your team cannot spare review time.

Preparation

Please gather two weeks of order and courier extracts, a list of substitution rules, and the names of people who own warehouse pick accuracy and courier SLA. No special tools are required on our side.

Pricing basis

Engagements start at MYR 4,800 for a single city corridor and one app surface. Multi-city fleets or dual brands are quoted after the kickoff scope call.

Next step

Request a Review and mention the corridors and metrics that cause the most debate in your weekly meeting.