George Town · Malaysia
Filenestbase
We review how grocery delivery apps measure basket completion, courier handoff, and reorder cycles — then hand operators a plain-language findings brief.
Regional grocery delivery teams, dark-store managers, and operations leads who already run an app and need trustworthy measurement — not another vendor pitch.
Our Grocery Delivery App Analytics Audit maps your event stream to the questions operations actually asks on Monday morning.
A structured review of order placement, substitution handling, courier assignment, and post-delivery reorder signals. You receive a written brief with metric definitions, gaps, and a short priority list for your next release cycle.
Read full scopeSupporting reviews that sit beside the flagship audit when a team needs a narrower focus.
A focused pass on where grocery shoppers abandon carts after substitutions, minimum-order gates, or payment steps.
DetailsAlign late-drop, failed-attempt, and handoff clocks so courier supervisors and app reports tell the same story.
DetailsA facilitated half-day session on how grocery delivery apps count first reorders, subscription skips, and lapsed shoppers.
DetailsOperators describe what changed after clarifying how grocery delivery events were counted.
We finally agreed what counts as a completed basket when a shopper accepts two substitutions. The audit forced that definition onto one page before anyone touched the warehouse board.
Aina R., operations lead, Selangor dark store
Courier late rates looked worse than they felt on the road. Filenestbase showed our clock started at assignment, not at pick-complete — once we fixed that, the weekly review stopped arguing about ghosts.
Marcus T., courier supervisor, Penang
Tell us which grocery delivery routes and app events you need reviewed. We reply within two business days.
Start a review request